A shared team inbox for Instagram DMs
Turn Instagram Direct into a team channel — shared inbox, routing, and analytics so no DM slips through.
Shared team inbox
Instagram conversations land in one inbox your whole team works from in real time.
Routing & assignment
Route incoming chats to the right team and assign or claim them from a shared queue.
Rich media
Send and receive photos, videos and documents, not just text.
Reports & analytics
See first-response time, volume and per-agent workload at a glance.
OmnioChat also unifies WhatsApp, Messenger into the same inbox.