Does the AI reply to customers on its own?

Only if you build a chatbot flow that does. The default is a suggestion in the composer that an agent reads, edits and sends.

Whose AI provider is used?

Yours. Connect an OpenAI-compatible provider with your own key; OmnioChat does not resell tokens.

A knowledge base you upload. Retrieval is grounded in those documents, which is what stops a model confidently inventing a policy you do not have.

No. Conversations are sent to the provider you configured, under that provider's terms, for the purpose of drafting the reply you asked for.

Suggested replies grounded in your own documents, using your own AI provider — so an agent answers in seconds without inventing the answer.

Free for 14 days. No credit card required.

Bring your own OpenAI-compatible provider. You see what it costs and you are not paying a markup on tokens.

Upload your own documents and answers are drawn from them, rather than from whatever the model happens to believe about your refund policy.

Suggestions appear in the composer for a person to edit and send. Nothing reaches a customer without someone choosing to send it.

Usage is counted against your plan and shown, so an AI bill never arrives as a surprise.

Alongside a shared inbox for WhatsApp, Messenger and Instagram.

Does the AI reply to customers on its own?: Only if you build a chatbot flow that does. The default is a suggestion in the composer that an agent reads, edits and sends.
Whose AI provider is used?: Yours. Connect an OpenAI-compatible provider with your own key; OmnioChat does not resell tokens.
Where do the answers come from?: A knowledge base you upload. Retrieval is grounded in those documents, which is what stops a model confidently inventing a policy you do not have.
Is my customer data used to train a model?: No. Conversations are sent to the provider you configured, under that provider's terms, for the purpose of drafting the reply you asked for.